DMG Distribution

Assistant not responding?

The label assistant runs in your browser over a secure connection. If the chat stalls, disconnects, or never loads, work through the steps below — most issues are fixed in under a minute.

Open assistant dmgdistro.com

Try this first

  1. Use your full bookmarked link. The dashboard needs the complete URL you were given (including the ?token=… part if your team uses token access). Pasting only the hostname often shows a blank or disconnected state.
  2. Hard refresh. Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows) forces a clean load and reconnects the session.
  3. Another browser or private window. Rules out extensions, stale cache, or old service workers blocking the app.
  4. Wait a few seconds after send. Long tool runs (CRM lookups, workflows) can take 10–30s before the next message appears. Sending duplicates can queue extra work.
“Disconnected” or pairing (code 1008). Your device may need approval on the server before it can connect. Ask your DMG admin to approve pending devices for the assistant — then reload this page and open the assistant again.

Still stuck?

  1. Confirm network. Corporate VPNs and strict firewalls sometimes block WebSockets. Try cellular hotspot briefly to compare.
  2. Contact your team lead. They can verify the service is up, rotate access if needed, and confirm your account — without sharing tokens in email or chat.